Policies

Our hospitality team is dedicated to making every moment of your stay truly relaxing, interesting, exciting, or adventurous. At The Pointe, our sincere and heartfelt hospitality makes for endless opportunities and memorable experiences for our guests.

CAUTION: Booking through Expedia.com, Hotels.com or other similar Online Travel Agents (OTA’s).
Although booking with OTA’s may be easier and more efficient, these type of reservations may come with risks. OTA’s recognize daily availability on a day-to-day basis; but, will not guarantee that a stay of two or more nights will be in the same room resulting in a change of rooms during a guest stay. Also, reservation changes or cancellations must be done through the OTA; the hotel is restricted to doing these for the guest. For piece of mind on your reservation call the hotel direct at 1-888-356-4431. 

Smoke & Pet Free Environment
It’s important for our hotel to provide a healthy environment for all guests. All interior areas of our buildings, as well as all guest rooms and their exterior balcony decks or patios are smoke free areas. Abuse to this policy will garner a $500 Deep Cleaning Fee to be added to the guest charges.

Pets are not permitted in the hotel or any lodging rooms. We understand that pet’s are family, and we recommend the pampering they will receive at our local area pet care providers. As a convenience, Dick’s Doghouse Day Care & Boarding is located .10 miles south of the hotel; (715) 439-4430.

Check In & Check Out

Room Deposit

During Peak Rental months of January, February, June through October, Holiday and Special Event dates:

Cancellation  Policies

Months of July, August, Holiday & Special Event dates:

All Other Months (excluding Holidays & Special Event Dates during these months):

NOTE: Reservation cancellations will be accessed a $10 Processing Fee.

Minimum Nights Stays
There are time periods that will require minimum night stays. Sometimes lesser night stays are available due to early guest departures or guest reservation changes; call 888-356-4431 to check on these possibilities.

ADA Service Animals
The hotel welcomes all ADA “trained working” service animals; however, when in public areas of the hotel service animals must be restrained by a leash no more than eight feet in length. 

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