Policies

Our hospitality team is dedicated to making every moment of your stay truly relaxing, interesting, exciting, or adventurous. At The Pointe, our sincere and heartfelt hospitality makes for endless opportunities and memorable experiences for our guests.

Online Travel Agency Bookings 
Booking through an Online Travel Agency (OTA) (i.e. Expedia.com, Hotels.com, Travelocity, etc.) may be easy and quick, but can result in restrictions regulated by the online travel agency and not The Pointe Hotel & Suites. We encourage a traveler to read the TERMS & CONDITIONS of the OTA reservation. A traveler must understand, once booked using an OTA our hotel cannot alter, cancel or change room assignments with the reservation.

Also, an OTA  provides a very generalized summary of the property, but does not give specific detail on our resort hotel property, rooms, policies and procedures and other important information. We recommend a Direct Booking with the resort hotel allowing our Guest Reservation Team to spend the necessary time to assist you with your reservation making sure the room you select meets your needs and comfort level.

Flexible Rate Property
The Pointe Hotel & Suites is a flexible rate property. A rental rate may change without notice, and may do so at any time. A rate stated is only a quote and is not guaranteed unless it is secured by a credit card and a deposit. The deposit could be equal to the first night’s rate or 30% of the total stay’s cost, please inquire.

Advance Deposit Lodging Property
The Pointe Hotel & Suites is an Advance Deposit lodging property. To confirm a guaranteed reservation, a first night lodging cost plus tax is required.

Name on Room Reservation – Safety & Security
Safety and security is very important for all guests. If one individual makes numerous room reservations for immediate family, extended family or friends, it is very important that the guests who will be lodging in the rooms have their names preregistered on the rooms. At check-in, only the guest that is registered in the room will gain access to the room.

Age Limit on Making a Reservation & Check-In
An individual must be 18 years of age to reserve or check-in to a room. All guests under the age of 18 must be accompanied by a parent or guardian. A parent or guardian must reside in any room where their is an individual 17 years or younger.

Smoke & Pet Free Environment.
It’s important for our resort hotel to provide a healthy environment for all guests. All interior areas of our buildings, our guest rooms and their exterior balcony decks or patios are smoke free areas. 
Pets are not permitted.

Trained Working Service Animals
Trained Working Service Animals are always welcome; however, when the service animal is in common areas of the building or outside on the property it must be restrained by a leash or harness not to exceed eight feet in length. The service animal must be in the presence of its owner at all times and cannot be left alone in a guest room.

Check In & Check Out Time

Cancellation Policy

 

 

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