COVID-19

March 2022

HEALTH & SAFETY IS OUR PRIORITY
Mask mandate update: At our resort we have adopted the Wisconsin Hotel Lodging Association recommendations that if a guest has been vaccinated masks are not required.  If
a guest hasn’t been vaccinated masks are encouraged.  Our policies always attempt to keep all our guests safety and comfort in mind as best we can.  This policy will be enforced on the honor system with the hope that our guests will be kind to one another and respectful of each’s preferences.

Welcome! We Look Forward to Hosting Your Stay.
The health and wellness of our guests and our resort team members have been and will always be our primary focus and it guides all decisions made at The Pointe Hotel & Suites.  In response to COVID-19, let us assure travelers that we continue the great cleaning measures we have in place to make your lodging safe and comfortable.  These measures have been enhanced to provide consistency and the highest level of cleaning protocols.  Our housekeeping team members use proper concentrations of disinfectant cleaners on all high-touch areas in all our guest units as well as the resort’s common areas.

COVID-19 Cancellation Policy)
Due to the Covid-19 pandemic, as of January 2022 we adjusted our Covid-19 Cancellation Policy as it relates to reservations booked with an arrival date of or after January 2, 2022 and a departure date of and no later than June 30, 2022.  

If a guest has been diagnosed with Covid-19 or has had exposure to Covid-19 and cannot fulfill a stay with us, the reservation deposit paid will be forwarded to a COVID-19 Lodging Certificate to be used within one year of the date issued.  The Certificate cannot be redeemed for cash or credit and is non-refundable.  Once a COVID-19 reservation is rebooked after an extension has been given, and then cancelled within that year extension, the deposit shall be forfeited.

The Certificate’s use is subject to unit availability and rental rate increases.  This Covid-19 Cancellation Policy is subject to change, but shall be in effect with stays to have occurred between the dates of January 1, 2022 and June 30, 2022.  Beginning July 1, 2022 the normal Reservation Cancellation Policy will be in effect.

Lodging Units
All high touch areas and furnishings of our lodging units are thoroughly sanitized by our housekeepers prior to a guest arrival.  This includes but is not limited to, door handles, televisions and remotes, telephones, alarm clocks, fireplaces and their remotes, kitchen appliances, sinks and faucets, silverware, plate sets, cookware, countertops and more.

Breakfast Program
The resort offers a complimentary continental breakfast program with pre-packaged goods, and a change of presentation to promote social distancing.  The self-serve hot foods have been eliminated; however, our waffle counter remains available.  Two food and beverage counters have been distanced apart to provide six feet of social distancing. All serving utensils and cookware are routinely sanitized throughout the morning breakfast period.  For guest’s convenience, masks, hand sanitizer and wipes are common to the breakfast area.  Breakfast trays have been provided in each lodging unit for guests convenience in carrying breakfast items back to the comforts of their guest unit; there is no seating provided in the breakfast area.  Common area coffee is not available; however, coffee and filter packets have been provided in each guest unit to be used with the unit’s 10-cup drip coffee maker.

Note:  Concerned about dining out; our One Bedroom & Two Bedroom Condominium units offer full kitchens for preparation of simple meals.  We encourage guests to pack their food items and utilize the unit’s appliances, cookware and dishware in the comfort of the unit. 

Swimming Pool is Open
Our swimming pool, whirlpool, sauna and fitness room are open daily from 8:00 AM to 10:00 PM.  Occupancy will be monitored to assure safe social distancing is present.  Occupancy in the fitness room and sauna is restricted to two guests at any given time.

Public Areas & Sanitizers
Many of our interior high traffic interior common areas have been provided with hand sanitizer stations; elevator, exterior and interior common door entrances, hallways, and more.  We encourage everyone to regularly wash their hands and/or utilize the provided common area located sanitizer stations.

Resort Operating Practices & Policies
Due to COVID-19, our resort operating practices and policies continue to evolve to address these unprecedented times, rapidly changing government regulations and advisories, and health and safety concerns.  We recommend that you call our resort toll free at 1-888-356-4431 or 1-715-356-4431 if you have any questions or concerns.  Thank you for your understanding, support and stay safe and healthy!

Book Your Stay Today!