HEALTH & SAFETY IS OUR PRIORITY – FACE MASKS ARE MANDATORY
The Pointe Hotel & Suites holds the health and safety of our guests, visitors and resort staff in the highest regard. A person 5 years of age and older must wear a face mask in all interior public spaces of our resort buildings. We ask guests to provide their own masks, or complimentary masks will be available at the resort’s front desk. Thank you!
Welcome! We Look Forward to Hosting Your Stay.
The health and wellness of our guests and our resort associates have been and will always be our primary focus and it guides all decisions made at The Pointe Hotel & Suites. In response to COVID-19, let us assure travelers that we continue the great cleaning measures we have in place to make your lodging safe and comfortable. These measures have been enhanced to provide consistency and the highest level of cleaning protocols. Our housekeeping associates are using high concentrations of disinfectant cleaners on all high-touch areas in all our guest rooms as well as the resort’s common areas.
Lodging Unit Entry Key Cards
Our guest room key cards are sanitized immediately after every guest check-out. Be assured, they are freshly distributed at check-in.
All high touch areas and furnishings of our lodging units are thoroughly sanitized by our housekeepers prior to a guest arrival. This includes but is not limited to, door handles, televisions and remotes, telephones, alarm clocks, fireplaces and remotes, kitchen appliances, sinks and faucets, silverware, plate sets, cookware, countertops and more.
The resort offers a complimentary continental breakfast program with pre-packaged goods, and a change of presentation to promote social distancing and follow guidelines set by the CDC, the State and the Oneida County Health Department. Until further notice, the self-serve hot foods have been eliminated; however, our waffle counter remains available. Masks are required in this area. Two food and beverage counters have been distanced apart to provide six feet of social distancing. All serving utensils and cookware are routinely sanitized throughout the morning breakfast time. Masks, hand sanitizer and wipes are common amenities in the breakfast area. We have provided trays in each lodging unit for guests convenience and ease of carrying your breakfast back to the comforts of your guest unit; there is no seating provided in the breakfast area. Common area coffee is not available; however, coffee packets have been provided in each guest unit to be used with the 10 cup drip coffee makers.
Note: Concerned about dining out; our one Bedroom & Two Bedroom Condominium units offer full kitchens for preparation of breakfast, lunch or dinner. We encourage guests to pack their food items and utilize these appliances, cookware and dishware in the comfort of the unit.
Swimming Pool is Open
Our swimming pool, whirlpool, sauna and fitness room are open. Occupancy will be monitored to assure safe social distancing is occurring. Masks are required when on the pool deck and sitting in the chairs. Masks are not required when physically in the swimming pool or whirlpool water. Masks are required when relaxing in our cedar sauna or working out in our fitness room. Occupancy in these two areas is limited to no more than two (2) guests at any given time.
Public Areas & Sanitizers
Many of our high traffic and hand touching interior common areas have been provided with hand sanitizer stations; elevator, exterior and interior common door entrances, hallways, and more. We encourage everyone to regularly wash their hands and/or utilize the provided common area located sanitizer stations.
COVID-19 Cancellation Policy
The resort’s standard cancellation policy is in affect. See Policies at the bottom of our Home page.
Resort Operating Practices & Policies
Due to COVID-19, our resort operating practices and policies continue to evolve to address these unprecedented times, rapidly changing government regulations and advisories, and health and safety concerns. We recommend that you call our resort toll free at 1-888-356-4431, or 1-715-356-4431 to be advised of our most updated practices and policies. Thank you for your understanding, support and stay safe and healthy!