Our hospitality team is dedicated to making every moment of your stay truly relaxing, interesting, exciting, or adventurous.  At The Pointe, our sincere and heartfelt hospitality makes for endless opportunities and memorable experiences for our guests.

The resort’s reservation line is active daily from 7:00 am to 11:00 pm.  We look forward to speaking with you and helping you learn more about our resort.  We’ll help you make the right lodging decisions for your needs and comfort.  We do not accept On-line Travel Agency reservations (i.e. Expedia, Hotels.com, Travelocity, etc.) during our peak rental periods of mid-June through August and weekends in September thru mid-October; unit availabilities and reservations can only be booked direct with the resort.  Call toll free at 888-356-4431 or 715-356-4431.

Flexible Rate Property
The Pointe Hotel & Suites is a flexible rate property.  A rental rate may change without notice, and may do so at any time.  A rate stated is only a quote and is not guaranteed unless it is secured by a credit card and a deposit at time of making a reservation.

Advance Deposit Lodging Property
The Pointe Hotel & Suites is an Advance Deposit property and will require a one (1) night deposit or 30% of the total lodging cost, whichever is greater when making a reservation.

2022 Cancellation Policy & No Show Policy

Check In & Check Out Time

Smoke Free Environment
All interior areas of our buildings, One & Two Bedroom Condominiums, Studios Units and their exterior balcony decks or patios are smoke free areas. Abuse of this Policy will result in a Deep Clean Fee of $350.00 being charged to the guest credit card on file.

Pet Free Buildings & Grounds
We appreciate the special relationship between pets and their owners.  However, dogs and other pets (with the exception of Service Animals) are not allowed on the Pointe Hotel & Suites grounds or left in vehicles parked on the grounds.

Grilling on Lodging Unit Balcony Decks or Patios is Strictly Not Permitted

Online Travel Agency Bookings 
On-line Travel Agency reservations are not accepted during the months of June through September, holiday and special event periods; reservations must be made direct with the resort at 888-356-4431.

Booking through an Online Travel Agency (OTA) (i.e. Expedia.com, Hotels.com, Travelocity, etc.) has its risks and can result in restrictions regulated by the online travel agency, and not The Pointe Hotel & Suites.  We encourage a traveler to read the TERMS & CONDITIONS of the OTA reservation.  A traveler must understand, once an OTA reservation is booked, the OTA controls the reservation and The Pointe Hotel & Suites cannot alter, cancel or change a reservation or a condominium unit assignment.  To alter, change or cancel an on-line travel agency reservation, the traveler must make contact with the OTA.

Also, an OTA  provides a very generalized summary of the property, but does not give specific detail on our resort property, such as condominium unit location, amenities, policies and procedures and other important resort information.  IMPORTANT: for a two night stay or longer, an OTA may show unit  availability but, does not disclose that numerous nights may not be in the same unit and will require unit changes.  For peace of mind and to alleviate this issue, we recommend a Direct Booking (888-356-4431) with the resort to allow our Guest Reservation Associate to spend the necessary time to assist you making sure the condominium unit you select meets your needs and comfort level.

Name on Room Reservation – Safety & Security
Safety and security is very important for all guests.  If one individual makes numerous condominium unit reservations for immediate family, extended family or friends, it is very important that the guests who will be lodging in the condominium have their names preregistered on the rooms.  At check-in, only the guest’s names that are registered to reside in the condominium will gain access to the unit.

Age Limit on Making a Reservation & Check-In
An individual must be 18 years of age to reserve or check-in to a condominium unit.  A parent or guardian must reside in any condominium unit where their is an individual 17 years or younger.

Trained Working Service Animals
Trained Working Service Animals are always welcome; however, their presence at our resort must be disclosed at the time a reservation is made.  When the service animal is in common areas of the building or outside on the property it must be restrained by a leash or harness not to exceed eight feet in length.  The service animal must be in the presence of its owner at all times and cannot be left alone in a condominium unit.

Minimum Night Stays



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